{"id":1024,"date":"2021-01-03T21:57:43","date_gmt":"2021-01-03T14:57:43","guid":{"rendered":"http:\/\/blog.iwayvietnam.com\/tuanta\/?p=1024"},"modified":"2021-05-19T17:08:51","modified_gmt":"2021-05-19T10:08:51","slug":"phan-nan-cua-nguoi-dung-complaints","status":"publish","type":"post","link":"https:\/\/blog.iwayvietnam.com\/tuanta\/2021\/01\/phan-nan-cua-nguoi-dung-complaints\/","title":{"rendered":"Ph\u00e0n n\u00e0n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng (Complaints)"},"content":{"rendered":"<p>Trong b\u00e0i \u0111\u1ea7u ti\u00ean trong tuy\u1ebfn b\u00e0i Email Deliverability, m\u00f4 t\u1ea3 v\u1ec1 Ngu\u1ed3n G\u1eedi, \u0111\u1ecba ch\u1ec9 IP v\u00e0 t\u00ean mi\u1ec1n, t\u1edb \u0111\u00e3 nh\u1eafc \u0111\u1ebfn Ph\u00e0n n\u00e0n (Complaints) nh\u01b0 l\u00e0 m\u1ed9t trong c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng b\u1eadc nh\u1ea5t, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn \u0111i\u1ec3m t\u00edn nhi\u1ec7m c\u1ee7a ngu\u1ed3n g\u1eedi:<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"TfcOcybOAW\"><p><a href=\"http:\/\/blog.iwayvietnam.com\/tuanta\/2020\/12\/mot-so-luu-y-quan-trong-ve-ip-va-domain-trong-email-deliverability\/\">Email Deliverability part 1: IP v\u00e0 Domain<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Email Deliverability part 1: IP v\u00e0 Domain&#8221; &#8212; FOSS for Life\" src=\"http:\/\/blog.iwayvietnam.com\/tuanta\/2020\/12\/mot-so-luu-y-quan-trong-ve-ip-va-domain-trong-email-deliverability\/embed\/#?secret=TfcOcybOAW\" data-secret=\"TfcOcybOAW\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>Khi nh\u1eadn \u0111\u01b0\u1ee3c th\u01b0 kh\u00f4ng mong mu\u1ed1n v\u00e0o inbox, ng\u01b0\u1eddi d\u00f9ng s\u1ebd th\u00f4ng b\u00e1o &#8220;\u0110\u00e2y l\u00e0 Spam&#8221;, nh\u1eefng th\u00f4ng b\u00e1o d\u1ea1ng n\u00e0y \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Ph\u00e0n n\u00e0n (complaints).<\/p>\n<p>C\u00f3 3 c\u00e1ch \u0111\u1ec3 ng\u01b0\u1eddi nh\u1eadn th\u01b0 &#8220;ph\u00e0n n\u00e0n&#8221;:<\/p>\n<ul>\n<li>N\u00fat &#8220;This is junk\/spam&#8221;: ng\u01b0\u1eddi d\u00f9ng nh\u1ea5n n\u00fat Junk\/Spam tr\u00ean ph\u1ea7n m\u1ec1m email client.<\/li>\n<li>Ph\u00e0n n\u00e0n v\u1edbi qu\u1ea3n tr\u1ecb h\u1ec7 th\u1ed1ng email: ng\u01b0\u1eddi d\u00f9ng g\u1eedi th\u01b0 ph\u00e0n n\u00e0n v\u1ec1 ngu\u1ed3n g\u1eedi t\u1edbi nh\u00f3m qu\u1ea3n tr\u1ecb h\u1ec7 th\u1ed1ng email c\u1ee7a nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5.<\/li>\n<li>Ph\u00e0n n\u00e0n v\u1edbi \u1ee9ng d\u1ee5ng l\u1ecdc spam: ng\u01b0\u1eddi d\u00f9ng g\u1eedi ph\u00e0n n\u00e0n t\u1edbi \u1ee9ng d\u1ee5ng l\u1ecdc spam ho\u1eb7c danh s\u00e1ch t\u1ef1 \u0111\u1ed9ng chuy\u00ean ti\u1ebfp nh\u1eadn ph\u00e0n n\u00e0n.<\/li>\n<\/ul>\n<p>Ch\u1ec9 v\u1edbi m\u1ed9t t\u1ef7 l\u1ec7 nh\u1ecf ph\u00e0n n\u00e0n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn kh\u1ea3 n\u0103ng chuy\u1ec3n ph\u00e1t th\u01b0 v\u00e0o inbox. V\u00ec v\u1eady c\u1ea7n c\u1ed1 g\u1eafng gi\u1eef t\u1ef7 l\u1ec7 ph\u00e0n n\u00e0n d\u01b0\u1edbi 0.1%.<\/p>\n<p><a href=\"http:\/\/blog.iwayvietnam.com\/tuanta\/files\/2021\/01\/email-replies-customers.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1027 size-large\" src=\"http:\/\/blog.iwayvietnam.com\/tuanta\/files\/2021\/01\/email-replies-customers-1024x1024.jpg\" alt=\"\" width=\"620\" height=\"620\" srcset=\"https:\/\/blog.iwayvietnam.com\/tuanta\/files\/2021\/01\/email-replies-customers-1024x1024.jpg 1024w, https:\/\/blog.iwayvietnam.com\/tuanta\/files\/2021\/01\/email-replies-customers-300x300.jpg 300w, https:\/\/blog.iwayvietnam.com\/tuanta\/files\/2021\/01\/email-replies-customers-150x150.jpg 150w, https:\/\/blog.iwayvietnam.com\/tuanta\/files\/2021\/01\/email-replies-customers-768x768.jpg 768w, https:\/\/blog.iwayvietnam.com\/tuanta\/files\/2021\/01\/email-replies-customers-1536x1536.jpg 1536w, https:\/\/blog.iwayvietnam.com\/tuanta\/files\/2021\/01\/email-replies-customers.jpg 2000w\" sizes=\"(max-width: 620px) 100vw, 620px\" \/><\/a><\/p>\n<p>Ng\u01b0\u1eddi d\u00f9ng ph\u00e0n n\u00e0n b\u1edfi nhi\u1ec1u nguy\u00ean nh\u00e2n kh\u00e1c nhau. Hi\u1ec3u \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n s\u1ebd gi\u00fap gi\u1ea3m t\u1ef7 l\u1ec7 ph\u00e0n n\u00e0n.<\/p>\n<p><strong>M\u1ed9t s\u1ed1 l\u01b0u \u00fd c\u1ee5 th\u1ec3:<\/strong><\/p>\n<ul>\n<li>Xem x\u00e9t t\u1ea5t c\u1ea3 c\u00e1c ngu\u1ed3n thu th\u1eadp \u0111\u1ecba ch\u1ec9 th\u01b0 xem li\u1ec7u ngu\u1ed3n n\u00e0o d\u1eabn t\u1edbi s\u1ed1 l\u01b0\u1ee3ng ph\u00e0n n\u00e0n t\u0103ng cao b\u1ea5t th\u01b0\u1eddng. X\u1eed l\u00fd l\u00e0m s\u1ea1ch t\u1eadp \u0111\u1ecba ch\u1ec9 thu th\u1eadp t\u1eeb ngu\u1ed3n \u0111\u00f3, th\u1eadm ch\u00ed h\u1ee7y h\u1eb3n ngu\u1ed3n thu th\u1eadp g\u00e2y ra v\u1ea5n \u0111\u1ec1. C\u00e1c danh s\u00e1ch mua ngo\u00e0i, danh s\u00e1ch li\u00ean k\u1ebft, form t\u1ef1 kh\u1edfi t\u1ea1o tr\u00ean web&#8230; th\u01b0\u1eddng d\u1ec5 l\u00e0 th\u1ee7 ph\u1ea1m g\u00e2y v\u1ea5n \u0111\u1ec1.<\/li>\n<li>N\u1ebfu ng\u01b0\u1eddi \u0111\u0103ng k\u00fd kh\u00f4ng nh\u1eadn ra th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c nh\u1edb ra \u0111\u00e3 t\u1eebng \u0111\u0103ng k\u00fd v\u00e0o danh s\u00e1ch th\u01b0, c\u00f3 kh\u1ea3 n\u0103ng h\u1ecd s\u1ebd ph\u00e0n n\u00e0n. H\u00e3y g\u1eedi m\u1ed9t th\u00f4ng \u0111i\u1ec7p ch\u00e0o m\u1eebng \u0111\u00fang l\u00fac, \u0111\u00fang ch\u1ed7, nh\u1eafc l\u1ea1i v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u v\u00e0\/ho\u1eb7c c\u00e1c l\u1ee3i \u00edch t\u1eeb ch\u01b0\u01a1ng tr\u00ecnh.<\/li>\n<li>N\u1ed9i dung kh\u00f4ng li\u00ean quan ho\u1eb7c kh\u00f4ng \u0111\u00e1ng quan t\u00e2m r\u1ea5t d\u1ec5 nh\u1eadn ph\u00e0n n\u00e0n. N\u00ean c\u00f3 c\u00f4ng c\u1ee5 ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi nh\u1eadn v\u1ec1 nh\u1eefng n\u1ed9i dung h\u1ecd mu\u1ed1n\/kh\u00f4ng mu\u1ed1n \u0111\u1ec3 c\u1ea3i thi\u1ec7n trong c\u00e1c chi\u1ebfn d\u1ecbch g\u1eedi sau.<\/li>\n<li>C\u1ea7n \u0111\u1ea3m b\u1ea3o link h\u1ee7y \u0111\u0103ng k\u00fd ph\u1ea3i \u0111\u01b0\u1ee3c n\u1ed5i b\u1eadt v\u00e0 d\u1ec5 th\u1ef1c hi\u1ec7n. Ng\u01b0\u1eddi d\u00f9ng th\u01b0\u1eddng ch\u1ecdn n\u00fat &#8220;Spam&#8221; n\u1ebfu h\u1ecd kh\u00f4ng bi\u1ebft h\u1ee7y \u0111\u0103ng k\u00fd th\u1ebf n\u00e0o.<\/li>\n<li>Tham gia v\u00e0o c\u00e1c FBL (feedback loop &#8211; s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i th\u00edch trong b\u00e0i sau) \u0111\u1ec3 ti\u1ebfp nh\u1eadn l\u1ea1i c\u00e1c ph\u00e0n n\u00e0n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng t\u1eeb nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u00eda \u0111\u1ea7u nh\u1eadn v\u00e0 x\u1eed l\u00fd s\u1edbm.<\/li>\n<\/ul>\n<p>Ri\u00eang ch\u1ee7 \u0111\u1ec1 Ph\u00e0n n\u00e0n (Complaints) c\u00f3 th\u1ec3 vi\u1ebft h\u1eb3n th\u00e0nh m\u1ed9t tuy\u1ebfn b\u00e0i ri\u00eang. Sau khi k\u1ebft th\u00fac lo\u1ea1t b\u00e0i v\u1ec1 Email Deliverability, n\u1ebfu m\u1ecdi ng\u01b0\u1eddi th\u1ea5y n\u1ed9i dung c\u00f3 \u00edch v\u00e0 \u0111\u00f3n nh\u1eadn nhi\u1ec7t t\u00ecnh, t\u1edb s\u1ebd b\u1ed1 tr\u00ed th\u1eddi gian vi\u1ebft ti\u1ebfp, t\u1eadp trung v\u00e0o ch\u1ee7 \u0111\u1ec1 Ph\u00e0n n\u00e0n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ki\u1ec3m so\u00e1t ch\u00fang t\u1ed1t nh\u1ea5t.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong b\u00e0i \u0111\u1ea7u ti\u00ean trong tuy\u1ebfn b\u00e0i Email Deliverability, m\u00f4 t\u1ea3 v\u1ec1 Ngu\u1ed3n G\u1eedi, \u0111\u1ecba ch\u1ec9 IP v\u00e0 t\u00ean mi\u1ec1n, t\u1edb \u0111\u00e3 nh\u1eafc \u0111\u1ebfn Ph\u00e0n n\u00e0n (Complaints) nh\u01b0 l\u00e0 m\u1ed9t trong c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng b\u1eadc nh\u1ea5t, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn \u0111i\u1ec3m t\u00edn nhi\u1ec7m c\u1ee7a ngu\u1ed3n g\u1eedi: Email Deliverability part 1: IP v\u00e0 Domain Khi<a class=\"more-link\" href=\"https:\/\/blog.iwayvietnam.com\/tuanta\/2021\/01\/phan-nan-cua-nguoi-dung-complaints\/\">Continue reading <span class=\"screen-reader-text\">&#8220;Ph\u00e0n n\u00e0n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng (Complaints)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4046,34,17],"tags":[],"class_list":["post-1024","post","type-post","status-publish","format-standard","hentry","category-email-deliverability","category-weekly-tips","category-zimbra","entry"],"_links":{"self":[{"href":"https:\/\/blog.iwayvietnam.com\/tuanta\/wp-json\/wp\/v2\/posts\/1024"}],"collection":[{"href":"https:\/\/blog.iwayvietnam.com\/tuanta\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.iwayvietnam.com\/tuanta\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.iwayvietnam.com\/tuanta\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.iwayvietnam.com\/tuanta\/wp-json\/wp\/v2\/comments?post=1024"}],"version-history":[{"count":4,"href":"https:\/\/blog.iwayvietnam.com\/tuanta\/wp-json\/wp\/v2\/posts\/1024\/revisions"}],"predecessor-version":[{"id":1029,"href":"https:\/\/blog.iwayvietnam.com\/tuanta\/wp-json\/wp\/v2\/posts\/1024\/revisions\/1029"}],"wp:attachment":[{"href":"https:\/\/blog.iwayvietnam.com\/tuanta\/wp-json\/wp\/v2\/media?parent=1024"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.iwayvietnam.com\/tuanta\/wp-json\/wp\/v2\/categories?post=1024"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.iwayvietnam.com\/tuanta\/wp-json\/wp\/v2\/tags?post=1024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}