Gartner Says as Number of Business Processes Using Open-Source Software Increases, Companies Must Adopt and Enforce an OSS Policy

STAMFORD, Conn., November 17, 2008

Adoption of open-source software (OSS) is becoming pervasive, with 85 percent of companies surveyed currently using OSS in their enterprises and the remaining 15 percent expecting to in the next 12 months, according to Gartner, Inc.

The Gartner survey was conducted in May and June 2008 and included 274 end-user organizations across various countries and markets in Asia/Pacific, Europe and North America. Respondents were evenly distributed across manufacturing, education, financial services and service companies and included a cross section of small, medium and large organizations. The survey was targeted at end users and excluded software vendors and external service providers (ESPs).

Gartner found that 69 percent of companies surveyed still have no formal policy for evaluating and cataloguing OSS usage in their enterprise, opening up huge potential liabilities for intellectual-property violations.

“Just because something is free doesn’t mean that it has no cost,” said Laurie Wurster, research director at Gartner. “Companies must have a policy for procuring OSS, deciding which applications will be supported by OSS, and identifying the intellectual property risk or supportability risk associated with using OSS. Once a policy is in place, then there must be a governance process to enforce it.”

The Gartner survey results indicate that OSS in new projects is being deployed nearly equally in mission-critical and non-mission-critical situations. Although the adoption rate is higher for the more mature infrastructure OSS projects and components, more projects related to application software are in progress and are planned to start within the next 12 months.

Of the large number of application software projects, respondents indicated a higher rate of using OSS as a replacement for commercially available products while using mostly OSS components for their infrastructure development. In areas where OSS projects are most mature, IT departments appear comfortable with using OSS components to enhance existing infrastructure environments. However, in the less mature areas of application software, OSS is more readily used as a replacement for commercially available software, probably because of the cost and sophistication level required to customize many application products.

When respondents were asked to select the top three most important reasons for using OSS, they consistently said that lower total cost of ownership (TCO) and reduction in development of cost-prohibitive factors were major factors for selecting OSS. Another strong reason for using OSS was that it makes it somewhat easier to embark on new IT projects or software initiatives.

Some respondents indicated that they also use OSS as investment protection against a single vendor “owning” the entire IT department. Others said that the major business reason for using OSS projects and components was faster time to market, which better positions them to meet the unique demands and requirements of internal and external customers and, in many cases, provides them with the ability to avoid complex procurement rules and procedures.

Governance, or the lack of it, was the No. 1 challenge for OSS users in the survey, followed by conflicting terms and conditions and the availability of too many license types and forms.

“Understanding when and how an OSS alternative may be used is a frustrating process, especially when there are so many license types and forms from which to choose,” said Ms. Wurster. “As time goes by, many of these concerns will be addressed, but this continues to be a slow process. Increases in OSS popularity and in the rate of OSS adoption will drive the required changes.”

Customer service continues to be the leading business process for which OSS projects are used, followed closely by enterprise integration, finance and administration, and business analytics. Sales and marketing, customer analytics, field service, ERP and CRM solutions are also moving up the adoption ramp, further increasing the influence of OSS in many enterprises.

Additional information is in the Gartner report “User Survey Analysis: Open-Source Software, Worldwide, 2008”. The report is available on Gartner’s Website at


Christy Pettey
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Holly Stevens
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About Gartner:
Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the indispensable partner to 60,000 clients in 10,000 distinct organizations. Through the resources of Gartner Research, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 80 countries. For more information, visit